Sinnfrei - a beautiful German word for "lack of sense" - especially in media, politics and the like. sinnfreie Begebenheiten - aus Medien, Politik und anderen Bereichen

ever wonderred if a quality USB phone would work with Linux?
by schubi on 30.09.2006, 23:31
... if so, don't attempt to contact their hotlines unless they employ some quality staff such as the folks at 187.218.171.213.in-addr.arpa.

check this out what happened to someone we all know well recently:

Quote:
Message-ID: XXXXXXXXXXXXXXXXXXXX
From: "helpline" <XXXXXXXXXXXXXXx>
To: "XXXXXXXXXXXXXXXXXx" <%%%%%%%%%%%%%%%>
References: SSSSSSSSSSSSS
Subject: Re: Someone has asked a question via the XXXXXXX website.
Date: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX
X-Mailer: Microsoft Outlook Express 6.00.2800.1409


Dear sir/madam

The product does exactly what it says on the box. That it is compatible with
windows 98se or above. Win 95, 311 and nt did not have usb support and we do
not support any systems not compatible with

Thank you

Customer Services


----- Original Message -----
From: "XXXXXXXXXXXXXx" <XXXXXXXXXXXXXXXXX>
To: "helpline" <XXXXXXXXXXXXXXXXXXX>
Sent: XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXx
Subject: Re: Someone has asked a question via the XXXXXXXXXXXXX website.


> Do you even realise how ridiculous your reply is?
> Perhaps you should forward this to Tech support. This is not a "how do
> I plug in my USB phone" - query. I AM computer literate.
>
> - something is standard because it works with all windows systems???
> ---> windows != standard
> ---> I would love to see your product "work" on Win95, Win3.11, Win NT 4
>
> You wouldn't need to supply linux drivers if the product was compatible
> to the standard. This is called "plug and play". And I'm not talking
> about the fancy keyboard/HID profile --> your product fails to comply
> to the very basic sound adapter standard. No sound, no microphone.
>
> But you are right, maybe I should contact Linux support. Would you have
> their phone number or email address perhaps?
>
> Please, do yourself a favour and pass this on to someone with a deeper
> technical understanding. I don't blame you for not knowing what I am
> talking about. This is by no means a standard query.
>
> Or, simply tell me that Binatone cannot help me because they don't
> actually know their product. That'd do as well.
>
> Also, for the sake of your company's reputation, think about the way
> how you address customers in your correspondence. No greetings, and a
> lapidar "Customer Service" as originator. Very dodgy.
>
> Kind regards,
> XXXXXXXXXXXXXXXXXXXX
>
> Quoting helpline <XXXXXXXXXXXXXXXXX>:
>
> > This product is usb standard as it works with all windows systems. It is
not
> > sold as linux compatible so we do not supply usb drivers for linux. If
you
> > want it to work with linux you would need to contact linux support
> >
> > Thank you
> >
> > Customer Services
> >
> > ----- Original Message -----
> > From: "XXXXX Schubi XXXXX" <XXXXXXXXXXXXX>
> > To: "helpline" <XXXXXXXXXXXXXXXXX>
> > Sent: XXXXXXXXXXXXXXXXXXXXXXXXXXXx
> > Subject: Re: Someone has asked a question via the Binatone website.
> >
> >
> >> And even more regretfully so, USB-Audio has been standardised.
> > Manufacturers
> >> with a reputation for quality products follow the standard, most others
> >> don't.
> >> Pity, I was expecting a bit more from Binatone. Well, I won't be
expecting
> >> anything from XXXXXXXXXXXXXX anymore. Have a good day.
> >>
> >> Best regards,
> >> Customer
> >>
> >> On XXXXXXXXXXXXXXXXXXXXXXX, you wrote:
> >> > Regretfully this phone is not designed to use with Linux or apple Mac
> >> > systems
> >> >
> >> > Thank you
> >> >
> >> > Customer Services
> >> > ----- Original Message -----
> >> > From: XXXXXXXXXXXXXXX
> >> > To: XXXXXXXXXXXXXXXXX
> >> > Sent: Saturday, September XX, 2006 X:XX PM
> >> > Subject: Someone has asked a question via the ZZZZZZZZZZZZZ website.
> >> >
> >> >
> >> >
> >> >
> >> > Someone has asked a question via the XXXXXXXXXXXx website.
> >> >
> >> > Name : XXXXXXXXXXXXXXXXXXXXXXXxx
> >> > Email : ZZZZZZZZZZZZZZZZZZZZ
> >> > Telephone : XXXXXXXXXXXXXXX
> >> >
> >> > Product name : XXXXX USB Phone
> >> > Product model number : XXXX
> >> > Question/Comments : Hi, your product does not follow USB
audio
> >> > standards. It won't run on Linux. Kernel 2.6.13-15.12 as an audio
> > device.
> >> > It does appear as such, but crashes if used on OSS and returns an
error
> > if
> >> > used with ALSA. What needs to be done to make your phone work under
> > linux.
> >> > Unbelievable, that there are still manufacturers selling such
> > windows-only
> >> > hardware. Ridiculous. Please please help.
> >>
> >> --
> >> --
> >> sent by schubi .
> >
>
>
>
> --
> sent by Schubi
>
> ----------------------------------------------------------------
> This message was sent using IMP, the Internet Messaging Program.
>
>
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